Frequently Asked Questions

The My Viking Journey platform provides detailed information about shore excursions, restaurants, and cruise ships. Prior to embarkation, users can view images, read the latest news, and book shore excursions. Members of My Viking Journey can earn rewards, receive updates, and plan excursions.

Furthermore, cultural enrichment programs are available for cruise ship passengers, and each port’s history and culture are explored through various activities. Additionally, the platform offers accommodations for travellers, making it a comprehensive resource for planning a Viking journey.


To fully understand and make the most out of My Viking Journey, it’s important to know how to register, log in, reset your username and password, and take advantage of the app’s features and benefits. Check out our frequently asked questions below for more information.

  • What is the Passenger Information Form (PIF) and how do I submit it?

The PIF is a necessary form that enables us to create your booking, arrange travel documents, and make flight reservations. To ensure a smooth travel experience, please submit a PIF for each member of your party as soon as possible. You can complete the form online using the following link.

  • What is Viking’s policy regarding alcohol on board?

With the Silver Spirits package, which costs $27 per person per day, you can enjoy a wide range of beverages, including beer, wine, and soft drinks during meals. You are allowed to bring your own bottle of wine or liquor on board without any extra charge.

  • Is smoking allowed on the ship?

The Viking ships are smoke-free. Smoking is only permitted on Deck 8. All other areas, including cabins and decks, are designated non-smoking areas. Electronic cigarettes are also subject to the no-smoking policy.

  • What measures does Viking take to reduce the risk of COVID-19 for guests and crew?

Viking has worked closely with a team of medical and scientific experts to develop the most comprehensive COVID-19 prevention and mitigation strategy in the travel industry.

  • Is there an application for My Viking Journey?

The Viking Voyager app is readily available for download on the Play Store and can be accessed by anyone with a smartphone. By adding it to your My Viking Journey account, you can enhance your experience during active sea, river, and expedition trips. The mobile app offers features that can make your time on the voyage more enjoyable.

  • What payment methods are accepted for Viking River Cruises?

Viking River Cruises accepts payments through Visa, Mastercard, American Express, Discover, checks made out to “Viking River Cruises, Inc.,” and e-checks (Electronic Funds Transfers). Please note that even if your transaction is processed in U.S. dollars, some credit card companies may charge you a “Foreign Transaction Fee.”